TERMS OF SERVICE
1. Contractor Information
Orgard EOOD, UIC 207402427, registered office and address: Sofia, Prof. Stefan Dimitrov Str. №8 (hereinafter referred to as "Orgard", "we" or "us"), is a business providing pest control services on the territory of Bulgaria.
Contact: mail@orgard.eu
2. Subject and Scope
These Terms and Conditions ("Terms") govern the relationship between Orgard and every client who orders a service through the website orgard.bg or by phone, regardless of whether they are a natural or legal person.
3. Geographical Coverage of Services
Orgard provides services within the territory of Bulgaria. The specific list of serviced locations is available in the calculator on the website. If the address allows placing an order through the calculator, the service is available at this address.
Orgard reserves the right to refuse service to addresses with difficult access.
4. Contract Conclusion
4.1. Online Orders
When ordering via the website, the client independently selects the date and time of the visit from the available free slots in the calculator.
After submitting the request, the following rules apply depending on the payment method:
- Standard order (no advance payment): The client receives an email with a link to confirm the order. The contract is considered concluded at the moment of clicking the link. Prior to confirmation, the order is not finalized and the slot is considered reserved.
- Order with payment through the website: Payment via myPos on the website replaces confirmation via link. The contract is concluded after successful payment.
- Urgent order: The visit is scheduled within the next four business hours. The client does not receive a confirmation email but a call from an operator to clarify the details. The contract is concluded after confirmation by the operator.
After finalizing the order by any of the three methods, the client receives an email summary of the order.
4.2. Orders by Phone
When ordering by phone, the operator and the client discuss the available options together, and the client chooses a date and time. The contract is concluded after the operator orally confirms the date and time. The client is obliged to provide correct information about the property and to inform Orgard about any relevant specifics that may affect the choice of method or treatment (e.g., pets, children, persons with allergies).
5. Service Performance
5.1. Preparation of the Property
The client is obliged to ensure suitable conditions for the treatment, including:
- access to all areas of the property where necessary;
- removal or securing of food, pets, and people on the day of treatment according to instructions provided by the technician;
- presence of an adult representative at the visit.
Orgard provides detailed instructions for preparation before each visit.
5.2. Performing the Treatment
The treatment is performed by a certified specialist on the scheduled date and time. Orgard applies products and methods corresponding to the specifics of the order and applicable regulations. After treatment, the client receives a protocol of the performed service.
6. Prices and Payment
6.1. Pricing
The price of the service is determined through the website calculator, based on the type of pest, area of the property, and chosen guarantee period. The displayed price is the final price for the entire service, including the guarantee for the selected period. Prices include VAT.
6.2. Payment Methods
The client chooses the payment method when ordering:
- In advance – through the myPos payment form on the website before the service is performed.
- After service – on site on the day of treatment by card or cash.
Payment via myPos is processed by myPos Europe Ltd. under their terms. Orgard has no access to payment card data and is only responsible for the service performed.
7. Order Cancellation and Modification
7.1. Cancellation by the Client
The client may cancel their order by contacting Orgard by phone or email. The following rules apply:
- Cancellation at least 24 hours before the scheduled visit: the order is canceled and any amount paid is refunded.
- Cancellation within 24 hours prior to the scheduled visit: the order is not canceled, but a new time is scheduled without an additional fee. If advance payment has been made, it applies to the newly scheduled visit.
The aforementioned 24-hour window is calculated from the moment Orgard receives the cancellation notice.
7.2. Cancellation Due to Unsecured Conditions by the Client
If the specialist cannot perform the treatment due to conditions not provided by the client (e.g., no access), the order is considered fulfilled by Orgard and no amount will be refunded. Orgard may schedule a new visit by agreement with the client.
7.3. Cancellation by Orgard
Orgard reserves the right to cancel or reschedule the visit due to force majeure circumstances (e.g., health problem of the specialist, extreme weather conditions). In case of cancellation by Orgard, any amount paid will be refunded in full.
7.4. Refund Policy for Payments via myPos
When payment is made by bank card through the myPos payment service, refunds to the cardholder are processed within seven (7) calendar days from the establishment of the grounds for the refund—that is, from the moment Orgard determines and confirms that the amount is refundable under these Terms. The refund is made using the same payment channel as the original transaction: as a refund or reversal to the same card through myPos, in accordance with the rules of myPos Europe Ltd.
8. Guarantee
8.1. Scope of the Guarantee
Orgard provides an unconditional guarantee of complete elimination of the pest for the entire guarantee period. The guarantee covers all necessary visits, with no limitation on their number. The guarantee period is selected at the time of ordering and is included in the price.
8.2. How to Request a Guarantee Visit
Contact Orgard by phone or email and state that you wish to request a guarantee visit. Proof of reason is not required – it is enough to call within the guarantee period and indicate your guarantee card number.
8.3. Guarantee Limitations
The guarantee does not apply if:
- the problem originated from outside in neighboring premises not subject to treatment by Orgard;
- new pests of another type appear after treatment.
9. Liability
Orgard is responsible for the professional execution of the service. Orgard is not liable for:
- damages that are not a result of the performed service;
- damages arising from denied access or incorrect data provided by the client when ordering;
- damages arising from reinfestation from neighboring properties.
10. Intellectual Property
All content on the orgard.bg website – texts, images, encyclopedia, structure, and design – is owned by Orgard. Use without written permission is prohibited.
11. Amendments to the Terms
Orgard reserves the right to update these Terms at any time. Changes take effect from their publication on the website. For orders placed after the effective date of amended Terms, the Terms accepted at the time of order apply.
12. Applicable Law and Dispute Resolution
These Terms are governed by Bulgarian law. Disputes are resolved primarily through negotiation via mail@orgard.eu. If the dispute is not resolved within 30 days, either party may refer the matter to the competent court.
13. Contact
Email: mail@orgard.eu
Contractor: Orgard EOOD, UIC 207402427, registered office and address: Sofia, Prof. Stefan Dimitrov Str. №8
Last updated: 22.04.2026